Shipping Policy
Last Updated: [02/26/2025]
Thank you for shopping with velvet moon store. We are committed to providing you with the best shopping experience, including reliable shipping services. Please review our shipping policy below to understand how we handle order processing, delivery times, and tracking information.
Shipping & Delivery
Processing Time
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Orders are processed within 3 business days (excluding weekends and holidays) after payment is confirmed.
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During peak seasons or promotional events, processing times may be extended.
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If there are any delays, we will notify you via email.
Shipping Methods & Estimated Delivery Times
We offer several shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [6-8] business days | $2.00 |
| Expedited Shipping | [5] business days | $4.99 |
| Express Shipping | [3] business days | $6.99 |
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Delivery times are estimates and may vary due to external factors such as customs delays, weather conditions, or carrier issues.
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We do not ship on weekends or holidays.
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Some remote locations may require additional delivery time.
International Shipping
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We currently ship to Saudia And UAE.
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International shipping rates vary by location and will be calculated at checkout.
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking
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Once your order has shipped, you will receive a confirmation email with a tracking number.
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You can track your order using Zambeel tracking's website that will be given in email link.
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If you do not receive a tracking update within [2] days, please contact our support team.
Shipping Restrictions
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We do not ship to P.O. Boxes, APO/FPO addresses, or restricted areas.
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Certain items may have shipping restrictions due to size, weight, or regulations.
Shipping Costs
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Shipping costs are calculated at checkout based on the shipping method selected and the destination.
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Free shipping is available for orders over 30$ (if applicable).
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Any additional fees for customs, duties, or taxes are the responsibility of the recipient.
Lost or Stolen Packages
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We are not responsible for lost, stolen, or delayed packages due to carrier issues.
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If your package is marked as delivered but you have not received it, please check with your local post office or contact the carrier.
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If an issue persists, contact our customer support team at velvetmoonstore25@gmail.com for assistance.
Returns & Refunds
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For information on returns and refunds, please refer to our return policy:https://velvetmoon.shop/policies/refund-policy
If you have any further questions regarding our shipping policy, feel free to reach out to us at velvetmoonstore25@gmail.com
Thank you for shopping with Velvet Moon Store!